Returns and Refunds Policy

 

Returns and Refunds Policy

1. Definitions and Key Terms

To clarify our Return & Refund Policy, the following terms are strictly defined:

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Pure Pro Health, responsible for your information under this policy.

  • Customer: Refers to any company, organization, or person that signs up to use Pure Pro Health services to manage relationships with consumers or service users.

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device used to visit Pure Pro Health and access our services.

  • Service: Refers to the services provided by Pure Pro Health, as described in our terms and on our platform.

  • Website: Pure Pro Health’s official website, accessible at https://propurehealth.com

  • You: A person or entity registered with Pure Pro Health to use the Services.

2. Overview

We appreciate your trust in Pure Pro Health and strive to ensure a smooth shopping experience. By placing an order or making a purchase, you agree to this Return & Refund Policy, along with Pure Pro Health’s Privacy Policy.

If there is an issue with the product/service you purchased or if you are not satisfied, you have 1 month to request a refund and return the product/service.

3. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Returns must include the original receipt of purchase.

  • The product must be damage-free. If any damage is found, the refund will be canceled immediately.

  • Returns must be requested within 30 days of delivery.

  • Certain items, such as perishable goods, personalized products, and intimate items, are non-returnable.

4. How to Initiate a Return

Follow these steps to process your return:

  1. Contact our customer support team at info@pureprohealth.com with your order details.

  2. Our team will provide return authorization and instructions.

  3. Securely pack the item and ship it to the provided return address.

  4. Once received and inspected, we will process your refund or exchange.

5. Refund Process

  • Approved refunds will be processed within a few business days**.

  • Refunds will be issued to the original payment method.

  • If applicable, shipping charges and handling fees are non-refundable.

  • You will receive a confirmation email once the refund is completed.

  • If the item was purchased using Online Payment (not Cash on Delivery), the refund will be processed once our team confirms the request.


6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check with your bank or credit card provider, as processing times may vary.

  • If you still have concerns, contact us at info@pureprohealth.com for assistance.

8. Shipping Costs for Returns

  • Pure Pro Health is not responsible for return shipping costs.

  • Customers must pay for return shipping, even if the original item had free shipping.

  • We recommend using a trackable shipping method to ensure successful delivery.

9. Your Consent

By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

10. Changes to This Policy

We may update this policy to reflect changes in our services and policies. Any changes will be posted here. Continued use of our services after an update means you accept the new policy. If you disagree with any changes, you have the right to delete your account.

11. Contact Us

For any questions or concerns regarding our Returns & Refunds Policy, reach out to us:

This policy is subject to change without prior notice. Please review it periodically for updates.